October 1, 2017

FAQ

General

Do you provide delivery?

All orders are self collection at 621 Aljunied Road. Delivery can be arranged by us at a separate charge. To request for delivery arrangement, please e-mail to hello@axiscreativehub.com for the charges.

Why my artwork is rejected?

When we receive your file, we will:

  • Check for issues
  • Notify you of problems in your artwork
  • Go straight to print if you prepare your artwork correctly

If your artwork is rejected, this means that your artwork is not prepare accordingly to our guidelines. Please refer to the artwork guidelines for more information.

Kindly note that we will not do the following:

  • Correct any technical errors
  • Spelling or grammatical etc errors
  • Reprint the file / artwork if it fails to print as expected as a result of you not following the guidelines on the website.

Payment

Do I need to pay GST?

All prices indicated on our website are nett. There is no GST.

What payment mode do you accept?

We accept payment via local iBanking transfers and ATM transfers. Full payment must be made before printing. Please e-mail a snapshot of the transaction slip or the iBanking transfer transaction as a proof of payment to hello@axiscreativehub.com.

Our bank details: OCBC Current Account 609-111687-001

When do I need to make payment?

After submitting your order together with the artwork, payment would have to be made within 24 hours.  In the event that payment is not received within this time frame, your order will be automatically cancelled without prior notice.

Please e-mail a snapshot of the transaction slip or the iBanking transfer transaction as a proof of payment to hello@axiscreativehub.com.

Our bank details: OCBC Current Account 609-111687-001

Production

How to calculate production days?

The production time to print the products will vary. Please refer to the process duration under the product details of the respective products.

For instance, if a product requires 3 working days to produce. If the payment and artwork is received before 3pm, the next day will be considered as first day of production. If the payment and artwork is received after 3pm, the order will be considered as process on the next day. Please refer to the below illustration.

production days process duration fast turnaround offset printing services singapore

* working days refer to Monday to Friday, except public holidays.

Is there express option for fast printing?

Express option may be available on certain products. Please e-mail to hello@axiscreativehub.com for such request.

What are your working days?

Working days refer to Monday to Friday, except for public holidays.

What is the cut-off time?

The cut-off time is 3pm. Order and payment receive after 3pm will considered as next day order. To know how to calculate the production days, please refer to the FAQ on “how to calculate production days”.